Terms & Conditions
Introduction
Thank you for visiting Ivy Lane Living, a website operated by Ivy Lane Living (“Ivy Lane,” “we,” “our” or “us”). The following Terms and Conditions (“Terms”) explain the agreement you make with us when you access and use this or any of our affiliated websites or mobile applications, using any of our live or digital services, or communicating with us in person, on the phone, or electronically (collectively, the “Services”).
1. Updates to these Terms and Conditions
These Terms were most recently updated on Aug. 1, 2021. We may, from time to time, update or modify these Terms without prior notice. We will post those changes here in a revised version of Terms and Conditions, noting the most recent date of any changes. By visiting Ivy Lane Living or any of our affiliated websites, using any of our live or digital services, or communicating with us in person, on the phone, or electronically, you agree to the most recent version of these Terms. If we believe in our sole discretion that a revision is material, we may also notify you by email.
2. Your Eligibility and Obligations
By using the Services, you represent that you are authorized and able to do so. If you use our Services on behalf of someone other than yourself, you represent that you are authorized to act for and bind that other person. You agree not to provide false information, or use a name or post any content anywhere on the Services that is disparaging, offensive, unauthorized, or otherwise unlawful.
Persons under 18 years old may not use the Services. If we receive credible notice that a user is under 18 years old, we will automatically remove the account associated with that user and delete all information about and from that user from the Services.
You agree that we will not be liable, and you will indemnify, hold harmless and reimburse us for any consequence, loss, damage or expense (direct or indirect) (including attorneys’ fees and settlement amounts) arising from or relating to your failure to comply with any of the terms and conditions set out herein.
3. Shipping and Delivery
Estimated shipping times may be found on each product page. These estimates are subject to product availability and typical order processing times, which may vary. If we become aware of circumstances that could cause a significant delay to your estimated shipment date before commencing any custom work on your order, we will contact you with the option to cancel your order.
4. Pricing
The prices displayed on our website may differ from prices that are available through our in-person consultations or catalogs. Website prices will be displayed in U.S. Dollars.
5. Return Policy
All purchases are final sale.
6. Intellectual Property
All of the content on the Ivy Lane Living websites, mobile applications, and other publications (our “Content:), including but not limited to images, illustrations, graphics, layout, audio files, video files, and text, is the exclusive property of IVY LANE LIVING, one of our affiliates, or third parties who have licensed or assigned their rights, interests or materials to us, and is subject to trademark, service mark, trade dress, copyright or other intellectual property rights or licenses. Our Content, including the entire Ivy Lane Living website, is subject to copyright under U.E. and international copyright laws. Specifically, Ivy Lane owns the copyright in the selection, design, arrangement and enhancement of our websites.
As a user of our Content, including the Ivy Lane Living website, you may download, print and store selected portions of the Content provided that, unless we specifically authorize in writing otherwise:
· such use is only for your own personal and non-commercial use,
· you may not publish, distribute, make available to the public, or retransmit the Content on any digital network, or broadcast the Content in any media or in any form or format,
· you may not delete or change any copyright or trademark notice, and
· in all circumstances, you must properly credit any intellectual property rights to Ivy Lane Living
No right, title or interest in any Content are transferred to you as a result of any such downloading, printing, or storing. Ivy Lane Living reserves complete title and full intellectual property rights in any Content you download from this website.
Ivy Lane Living may provide the ability for you to post comments and to upload or submit your own images or other content on this and our other public websites and services (“your posted content”). If you choose to do so, you grant us a non-exclusive, worldwide, royalty-free, perpetual license to use, store, copy, modify, translate, publish, display, perform, distribute, transfer, and sublicense your posted content for any purpose and in any and all media or distribution methods (now known or later developed).
By using the Services you agree that you will not be entitled to any compensation for your posted content, from Ivy Lane Living or third parties who partner with us, including for promotional or commercial uses.
You agree that this license includes the right for us to promote and improve the Services by any action, including promotional or commercial uses, and to make your posted content available to certain third parties that partner with us. We may modify or adapt your posted content in order to transmit, display or distribute it in various media, networks, forms and devices.
By using the Services, you represent and warrant that you have the necessary rights and authority to use and publish all information and content posted or made available by you on and through the Services, and to grant the licenses given to Ivy Lane Living in these Terms.
Ivy Lane Living reserves the right to remove your posted content due to alleged violation of the intellectual property or other interests of ours or third parties, without prior notice or liability to you.
You agree that Ivy Lane Living will not be liable, and you will indemnify, hold harmless and reimburse us for any consequence, loss, damage or expense (direct or indirect) (including attorneys’ fees and settlement amounts) arising from or relating to your failure to comply with any of the terms and obligations set out above. Failure to comply with any of the terms and obligations set out in this section will be a breach of these Terms and may result in termination of services to you and prosecution for damages.
We respond to notices of alleged copyright infringement and terminate accounts of repeat infringers according to the process set out in the U.S. Digital Millennium Copyright Act. If you believe that your work has been copied in a way that constitutes copyright infringement, please send the following information:
· Your address, telephone number, and email address.
· A description of the copyrighted work that you claim has been infringed.
· A description of where the alleged infringing material is found on the website.
· A statement by you that you have a good faith belief that the disputed use is not authorized by you, the copyright owner, its agent, or the law.
· A statement by you, made under penalty of perjury, that the above information is accurate and that you are the copyright owner or authorized to act on behalf of the copyright owner.
· An electronic or physical signature of the person authorized to act on behalf of the owner of the copyright that is allegedly infringed.
7. Termination
Terms regarding the termination any Services should be noted and referred to in your contract or Services agreement with Ivy Lane Living.
We may suspend or terminate your accounts (or stop providing you with all or part of the Services) at any time for any reason, including, but not limited to, our belief that: (i) you have violated these Terms or other published policies, (ii) you create risk of or possible legal exposure for Ivy Lane Living; or (iii) the Services are no longer commercially viable.
In the case of any suspension or termination of your use of our Services, these Terms and Conditions and our Privacy Policy will continue to be in full force and effect.
8. Disclaimers and Limitations of Liability
This section limits the liability of Ivy Lane Living and its parents, subsidiaries, affiliates, related companies, officers, directors, employees, agents, representatives, partners and licensors. BY USING THE SERVICES YOU EXPRESSLY AGREE TO BE BOUND BY THIS SECTION. Each subsection below applies to the maximum extent permitted under applicable law. Some jurisdictions do not allow the disclaimer of certain warranties or the limitation of liability in contracts, and, as a result, the contents of these sections may not apply to you.
a. The Services are Available "AS-IS"
To the maximum extent permitted under applicable law, Ivy Lane Living disclaims all warranties, whether express or implied, of merchantability, fitness for a particular purpose, non-infringement, title, security, accuracy and any warranties implied by performance or use. Ivy Lane Living does not warrant, guarantee or assume responsibility for (i) any product or service advertised or offered by a third party or user through the services or any hyperlinked website or service or (ii) any content submitted or published by a third party or user through the services or any hyperlinked website or service.
Ivy Lane Living makes no warranty and disclaims all responsibility and liability for: (i) the completeness, accuracy, availability, security or reliability of the Services or any online services linked to our websites or mobile applications; (ii) any harm to your computer system, loss of data, or other harm that results from your access to or use of the Services; (iii) the deletion of, or the failure to store or to transmit, any information and other communications maintained by the Services; (iv) whether the Services meet your requirements or are available on an uninterrupted, secure or error-free basis; and (v) any third-party claims, consequence, loss or damage (direct or indirect) arising in any way out of or related to use of the Services or these Terms and Conditions. No advice or information, whether oral or written, obtained from Ivy Lane Living or through the Services, will create any warranty not expressly made in these Terms and Conditions.
b. External Links
We may provide external links from this website to outside services and resources for your convenience. Ivy Lane Living is not responsible or liable for: (i) the availability or accuracy of such websites or resources; (ii) the content, products or services on or available from such websites or resources; and (iii) any consequence, loss or damage (direct or indirect) arising from such websites or resources. Links to such websites or resources do not imply endorsement by Ivy Lane Living of the websites, resources or the content, products, or services available from the websites or resources. You acknowledge sole responsibility for and assume all risk of your use of any third-party website or resource.
c. Third-Party Providers and Partners
Ivy Lane Living may rely on third-party providers and partners for parts of the Services, including, but not limited to, product manufacturing, shipping, and delivery. You acknowledge and agree that Ivy Lane Living is not responsible or liable for: (i) the availability, functionality or accuracy of the parts of the Services provided by third-party providers and partners; (ii) any interruption, delay, suspension or termination of the Services as a result of third-party providers and partners; and (iii) any consequences, loss or damage (direct or indirect) arising from third-party providers and partners. Upon your written request, we will provide (within a reasonable time) a list of the non-confidential third-party providers and partners that are implemented in the Services.
d. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IVY LANE WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUE, WHETHER INCURRED DIRECTLY OR INDIRECTLY, OR ANY LOSS OF DATA, USE, GOOD-WILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM (i) YOUR ACCESS TO OR USE OF (OR INABILITY TO ACCESS OR USE) THE SERVICE; (ii) ANY SERVICES PURCHASED OR ACCEPTED ON OR THROUGH, OR CONTENT OBTAINED FROM, THE SERVICES; OR (iii) UNAUTHORIZED ACCESS, USE OR ALTERATION OF YOUR TRANSMISSIONS OR CONTENT.
THE LIMITATIONS OF THIS SUBSECTION WILL APPLY TO ALL THEORIES OF LIABILITY, WHETHER BASED ON PERSONAL INJURY, PROPERTY DAMAGE, WARRANTY, CONTRACT, STATUTE, TORT (INCLUDING NEGLIGENCE) OR OTHERWISE, WHETHER OR NOT Ivy Lane Living HAS BEEN INFORMED OF THE POSSIBILITY OF ANY SUCH DAMAGE, AND EVEN IF A REMEDY SET OUT IN THIS AGREEMENT IS FOUND TO HAVE FAILED ITS ESSENTIAL PURPOSE.
9. Indemnification
By using the Services, you agree to indemnify, hold harmless and reimburse Ivy Lane Living and its officers, directors, employees, agents, representatives, partners, and all other affiliates harmless for all claims and liabilities (actual and threatened), obligations, settlements, losses, expenses, debts and damages (including costs and attorneys’ fees) that arise from or relate to your use of access of the Services, unless a court of competent jurisdiction enters a final judgment that the claim, liability, obligation, settlement, loss, expense, debt or damage was the result of affirmative and intentional actions or omissions by Ivy Lane Living. Ivy Lane Living reserves the right to assume exclusive control of and direct the defense of any matter otherwise subject to indemnification by you. You agree to assist and cooperate with Ivy Lane Living in the defense.
10. General Terms
a. Waiver and Severability
The failure of Ivy Lane Living to enforce any right or term of these Terms and Conditions will not be a waiver of the right or term. In the event that any term is held to be invalid or unenforceable, then that term will be limited or eliminated to the minimum extent necessary, and the remaining parts of these Terms and Conditions will stay in full force and effect. In such an instance, the parties agree that a court should give effect to the parties’ intentions as reflected in the term.
b. Controlling Law and Jurisdiction
These Terms and Conditions and any dispute related to them will be governed by the laws of Virginia without regard to conflicts of law principles. Subject to the dispute resolution terms set out below, all claims, legal proceedings or litigation arising in connection with the Services will be brought exclusively in the federal or state courts located in Alexandria, Virginia, United States, and you consent to the exclusive jurisdiction and venue of those courts.
c. Dispute Resolution
You agree that you will notify Ivy Lane Living in writing of any dispute or problem related to the Services. Ivy Lane Living will have thirty (30) days to address the dispute or problem before you may file any legal action. The notice should be addressed: Ivy Lane Living, 309-C Cameron Street, Alexandria, VA 22314.
Any dispute arising from or relating to the subject matter of these Terms and Conditions that is not voluntarily resolved by the parties pursuant to the previous paragraph must be finally settled by arbitration in Alexandria, Virginia, in accordance with the rules then in effect of the American Arbitration Association or its successor, and consistent with the requirements and standards of the Federal Arbitration Act or its successor. Judgment on or enforcement of the arbitration award may be entered in any court having jurisdiction. Any arbitration under this Agreement will take place on an individual basis: CLASS ARBITRATIONS AND CLASS ACTIONS ARE NOT PERMITTED. BY USING THE SERVICES, YOU ACKNOWLEDGE AND AGREE THAT YOU ARE WAIVING THE RIGHT TO TRIAL BY JURY AND TO PARTICIPATE IN A CLASS ACTION. Notwithstanding the previous obligations, each party will have the right to start an action at any time for injunctive or equitable relief in the mandatory jurisdiction and venue established above.
d. Consent to Electronic Communication
By using the Services, you agree to receive all communications related to your use of the Services in electronic form, including, but not limited to, emails sent to the email address you provide to us and/or posted notices on the Services. By using the Services, you agree that all agreements, notices, disclosures and other communications that are provided electronically will satisfy all legal requirements that communications be in writing. All notices from Ivy Lane Living will be deemed effective when sent to the email address associated with your account or when posted publicly on the Services.
e. Entire Agreement
These Terms and Conditions and the Privacy Policy are the entire and exclusive agreement between Ivy Lane Living and you about the Services. These Terms supersede and replace any other or prior agreements between Ivy Lane Living and you about the Services. Other than users of the group of companies of Ivy Lane Living, is the parent, no other person or company will be third party beneficiaries of the Terms.
If these Terms and Conditions conflict with any other documents, these Terms and Conditions will control.
These Services are operated and provided Ivy Lane Living. If you have any questions about the Terms and Conditions, please contact us at studio@ivylaneliving.com.
By registering for or using the Services in any manner, including but not limited to visiting or browsing Ivy Lane Living websites or mobile applications, you agree to and will be bound by all of the terms and conditions contained in these Terms and Conditions, and all additional terms, conditions, rules, policies and/or procedures that may be published by Ivy Lane Living from time to time on the Services, each of which is incorporated by reference and may be updated by Ivy Lane Living at any time without notice to you. These Terms and Conditions apply to all users of the Services without exception.
Effective: Aug. 1, 2021
Privacy
Introduction
At Ivy Lane Living, we understand the importance of handling your information carefully. This Privacy Policy describes how we use and share information about you. We will communicate to you any changes to this Privacy Policy by posting them on this webpage, and noting the most recent date of any changes. This Privacy Policy was most recently updated on Aug. 1, 2021. We might, in the future, launch new websites, services, or partnerships to which this Privacy Policy will also apply.
By visiting Ivy Lane Living or any of our affiliated websites, using any of our live or digital services, or communicating with us in person, on the phone, or electronically, you are accepting the practices described in this Privacy Policy. This Privacy Policy is subject to all of the terms laid out in our Terms and Conditions, including but not limited to the provisions regarding termination of services, disclaimers, limitations of liability, indemnification, governing law, and dispute resolution.
1. What information we collect
When you use our websites or services, make a purchase from us, engage with us on social media platforms, or communicate with us directly, you might provide us with personal information, such as: your name, all or part of any shipping and billing address, phone number, credit card number, social media user names or other unique identifiers, or other information that combined together could be used to identify you. We might also make note of other information about you, such as your personal style, interests, and product purchases.
Although you can visit our websites without giving us personal information about yourself, we may track and collect anonymous information about your usage, including: the Internet protocol address from which you visit our site; browsing information including sites you visit before and after visiting our site; and other usage data from your browser, mobile phone or other device including location data), which we may combine with other information if you have signed in to our website or service when this information is collected, it may be associated with other personal information you have provided to us.
Our websites and services are not directed to children under 13 years of age. If we discover that we have retained personal information from anyone under 13, we will take steps to remove that information from our servers and the servers of third parties that have received information from us.
2. What we do with the information we collect
We collect information about you, and may need to share it with third parties, for the following purposes:
· Processing your purchases and other transactions. Your name, address, email, purchase details and preferences, and credit card or other payment information might be shared with fulfillment providers, product delivery and shipping services, credit card processors, and other similar third parties, only as necessary to complete a transaction and improve the quality of your orders and purchases.
· Providing customer service and marketing information. We might share your personal information and preferences, not including credit card details, with third party customer service management and marketing providers to assist us in: refining the services we offer to you according to your style and preferences, responding to your inquiries, providing product and service updates and promotions, and improving our products and services overall.
· Providing tailored advertising based on your interests. We might work with service providers to place advertising on other websites that might be customized for you based on information about your visits to our websites and services as well as your activities on other sites and services over time, whether through Internet browsers, mobile apps, or other platforms. That information might include your name, address, location, social media username, email address, and product and service interests. When you voluntarily interact on social media sites and services regarding our products and services, your activities are subject to the policies and terms of those platforms.
· Complying with applicable laws, regulations, contractual obligations, or subpoenas or orders by enforcement authorities. We might share information about you to government, law enforcement officials, or appropriate private parties if, in our discretion, we believe it is necessary to comply with the law or to protect us, our customers, or third parties from illegal, unauthorized, or unethical activity.
If we or third parties to our knowledge will use your personal information for purposes that are not in line with these practices, we will prominently disclose these other purposes and indicate what choices you have in that additional use. For your security, we adhere to the U.S.-EU and U.S.-Switzerland Safe Harbor Privacy Principles. Third parties having access to information about our customers from the European Union (EU) or Switzerland either: adhere to the U.S.-EU and U.S.- Switzerland Safe Harbor Privacy Principles, are subject to EU or Swiss privacy laws or another adequacy finding, or are bound by nondisclosure agreements or other contractual arrangements to provide privacy protection for your information.
3. Your Privacy Rights
You will always have the following choices regarding the information we collect, which you may exercise by contacting us at studio@ivylaneliving.com, or by logging in to your online profile with any of our sites or services, if applicable:
· You may update, correct, or remove the personal information that you provide to us.
· You may unsubscribe from our promotional emails at any time by following the unsubscribe instructions included at the bottom of each email.
· You may choose not to use or reference your social media accounts on our websites and services. Some sections of our websites and services might use social media plug-ins, such as the Facebook “Like” button, as a way to interact with our customers online. By using those tools on our websites or services, you could be allowing your activities to be tracked by the social media provider for marketing or other purposes, in which case we cannot guarantee that your information and activities will be handled in accordance with this Privacy Policy.
· You may opt out of future disclosures of your personal information to third parties. When you order products or services from us, you agree to the information collection activities described above under “What will we do with the information we collect – Processing your purchases and other transactions.” However, with respect to our other activities you may contact us at any time to stop the disclosure of your personal information to third parties.
· You may refrain from engaging with third party advertising or marketing services outside of our websites and services. If you interact with and provide your personal information to a third party promotion service that leads you to our websites or services, we can make no representations as to how your information is handled before it reaches us. It is your responsibility to be aware of the policies of such services, and to choose whether and how to share your personal information accordingly.
If you visit our site or service using a browser with “Do Not Track” settings, we cannot guarantee that our data collection practices and those of our partners will accommodate your preferences.
4. Security and Data Storage
We work with trusted third parties that take steps to secure customer information, including technical and administrative measures to safeguard the personal information you provide, and that use encryption when collecting or transferring sensitive personal information such as payment information. We periodically review our security processes to ensure that they comply with our standards. However, various security breaches, such as viruses and hacker attacks, may be out of our control. In the event of a data breach, we will notify you in accordance with applicable law about how your information might be affected.